Key consulting offerings include:
Strategic Planning: Design and develop actionable strategic plans through use of scenario planning, SWOT Analysis, Power of Why, stakeholder surveys and engagement, PESTLE, facilitated workshops, strategy design, plan drafting, operational and budget implications, and implementation approaches.
Performance Management and Program Evaluation: Identify the “best” performance measures to help gauge success in achieving goals and objectives. Create “metadata” dictionaries and measure-specific implementation strategies. Identify business requirements for related performance dashboards. Support longer term evaluations (e.g., needs assessment, program theory, process monitoring, impact, and cost benefit). Apply tools such as Balanced Scorecard, Objectives and Key Results (OKR’s).
Change Management: Guide the organization or individual in successfully adopting change in order to realize key outcomes. Apply industry-leading approaches including, but not limited to: Prosci ADKAR, Kotter, Lewin, Salerno and Brock, Heath and Heath, others. Support strategic communications strategies, governance, and knowledge management initiatives.
Organizational Improvement: Assess current state through organization climate surveys/assessments (might include McKinsey 7S or custom-designed approach). Provide organizational design, process design and improvement, and related support.
Project Management: Apply Project Management Body of Knowledge (PMBOK) best practices to the management of projects, large and small. Support ITIL policies and procedures.
Other: Bettger and Associates, Inc. also supports a broad range of related functional activities including, but not limited to, workforce planning, individual performance management, business analysis, market research, benchmarking and related topics.